Acentra Health Headquarters
1600 Tysons Blvd, Suite 1000
McLean, VA 22102
Chennai, India
Prestige Palladium Bayan
4th Floor, 129, 140, Greams Rd,
Thousand Lights West, Thousand Lights,
Chennai, Tamil Nadu 600006
Alabama
Health Information Designs (HID)
2431 E Glenn Avenue
Suite 100
Auburn, AL 36830
Arkansas
Arkansas Department of Human Services Division of Medical Services
200 West Capitol Avenue
Suite 610
Little Rock, AR 72201
California
CA Pre-Admission Screening and Resident Review (PASRR)
980 9th Street
16th floor, Suite 17
Sacramento, CA 95814
Colorado
Colorado PAR-related Questions
Kepro Call Center: 720-689-6340
COproviderissue@kepro.com
Florida
Florida Office
1650 Summit Lake Drive,
Suite 215
Tallahassee, FL 32317
Kepro BFCC QIO
5201 W. Kennedy Blvd.,
Suite 900
Tampa, FL 33609
Phone: 813.280.8256
Fax: 844.834.7129 (Area 2)
Fax: 844.834.7130 (Area 4)
www.keproqio.com
Florida – Preadmission Screening and Resident Review (PASRR)
1650 Summit Lake Drive
Suite 102
Tallahassee, FL 32317
Phone: 866.880.4080
Fax: 866.677.4776
FLPASRRMIQuestions@kepro.com
Hillsborough County Health Care Services (HCHCP)
6095 Marshalee Drive
Suite 130
Elkridge, MD 21075
Tollfree: 866.495.8388
Fax: 866.889.6516
providerissues@kepro.com
hchcp.kepro.com/contact.aspx
Georgia
101 Marietta Street, Suite 850 Atlanta, GA 30303 Phone: (678) 491-5528
Illinois
Illinois Department of Healthcare and Family Services (HFS)
500 Waters Edge Lane
Suite 125
Lombard, IL 60148
Louisiana
Kepro Louisiana
8440 Jefferson Hwy
Suite 101
Baton Rouge, LA 70809
Mississippi
Mississippi Medicaid Imaging
ail: MSADI@Kepro.com
Maine
Maine – ASO & Assessments
82 Running Hill Road
Suite 202
Portland, ME 04106
Phone: 866.521.0027
Fax: 866.325.4752
https://me.kepro.com/
Maryland
Maryland Office -
Commercial Operations & Appeals,
Absence Management Program,
Employee Assistance Program
2277 Research Blvd
Suite 400
Rockville, MD 20850
Phone: (301) 634-4600
Fax: (301) 944-2001
Michigan
6465 Millennium Drive, Suite 150
Lansing, MI 48917
Phone: (517) 321-3126
Fax: (517) 321-1518
Nebraska
Nebraska – Preadmission Screening and Resident Review (PASRR)
3653 Cagney Drive
Suite 202
Tallahassee, FL 32309
Phone: 833.840.9945
Fax: 844.421.3626
NEPASRR@kepro.com
New Hampshire
3653 Cagney Drive
Suite 202
Tallahassee, FL 32309
Phone: 844.526.4480
Fax: 844.490.9555
NHReviews@kepro.com
North Carolina
Kepro – North Carolina
2000 Centregreen Way
Suite 200
Cary, NC 27513
(This office is Call Center Operations only and does not receive visitors.)
Ohio
Rock Run Center
5700 Lombardo Center Drive
Suite 100
Seven Hills, OH 44131
Fax: 844.878.7921
www.keproqio.com
Oregon
Oregon Health Plan Care Coordination (OHPCC)
8215 SW Tualatin-Sherwood Road
Suite 200
Tualatin, OR 97062
Toll-Free Phone: 800.562.4620
Phone: 503.404.4092
Fax: 866.350.1311
http://www.ohpcc.org/
Pennsylvania
Kepro Headquarters
777 East Park Drive
Harrisburg, PA 17111
Toll-free: 800.222.0771
Phone: 717.564.8288
www.kepro.com
Pennsylvania – Health Care Quality Unit
8981 Norwin Avenue
Building #1 Suite 201
North Huntingdon, PA 15642
Phone: 724.864.0715
Fax: 724.864.3750
https://hcqu.kepro.com
Pennsylvania Specialized Services (SS) and Nursing Home Transition (NHT) Program
777 East Park Drive
Harrisburg, PA 17111
Phone: 888.204.8781 (TTY:711)
Fax: 833.500.1052
SS Email: PASpecializedServices@kepro.com
NHT Email: PANursingHomeTransition@kepro.com
Pennsylvania SIS
777 East Park Drive
Harrisburg, PA 17111
Phone: 833.880.4207
Fax: 1.833.843.9488
Email: paodpassessments@kepro.com
http://mysupport.kepro.com
TRICARE
Attn: TRICARE Operations
777 East Park Drive
Harrisburg, PA 17111-2754
TRICARE Hotline: 877.841.6413
Fax: 877.841.6414
Email: tricare@kepro.com
TRICARE Appeals
Attn: Recon/Appeals Section
777 East Park Drive
Harrisburg, PA 17111-2754
tricare.kepro.com
South Carolina
SC DHHS Medicaid Services
6802 Paragon Place
Suite 440
Richmond, VA 23230
Phone: 855.326.5219
Fax: 855.300.0082
http://scdhhs.kepro.com
atrezzoissues@kepro.co
Tennessee
The Funds - UMWA
53 Century Blvd, Suite 120,
Nashville, TN 37214
Phone:1-800-292-2288
Tennessee Medicaid Services
310 Great Circle Road
Nashville, TN 37243
Tennessee Executive Office
424 Church Street
Nashville, TN 37219
Virginia
Virginia Medicaid Services (VA DMAS)
6802 Paragon Place
Suite 440
Richmond, VA 23230
Phone: 804.622.8900
https://vamedicaid.dmas.virginia.gov/sa
VAproviderissues@acentra.com
Washington
Washington Office
676 Woodland Sq Loop SE, Suite 201
Lacey, WA 98503
Phone: (360) 570-1403
Fax: (360) 570-1414
West Virginia
West Virginia – ASO
1007 Bullitt Street
Suite 200
Charleston, WV 25301
Phone: 304.343.9663
Fax: 866.521.6882
wvaso.kepro.com
Wyoming
3001 East Pershing Boulevard, Suite 185
Cheyenne, WY 82001
Wyoming Department of Health – Wyoming Medicaid
wyprovideroutreach@cns-inc.com
Serving Wyoming Medicaid Providers and Members
https://www.wyomingmedicaid.com/
Provider Services
1-888-WYO-MCAD or 1-888-996-6223
Programs We Operate
Department of Labor, Office of Workers’ Compensation Programs
Contact Us
Medical Bill Processing Portal
https://owcpmed.dol.gov/portal/
Division of Federal Employees' Compensation (DFEC)
844.493.1966
Division of Energy Employees Occupational Illness Compensation (DEEOIC)
866.272.2682
Division of Coal Mine Workers’ Compensation (DCMWC)
800.638.7072
Wyoming Department of Health – Wyoming Medicaid
Contact Us
wyprovideroutreach@cns-inc.com
Serving Wyoming Medicaid Providers and Members
https://www.wyomingmedicaid.com/
Provider Services – CNSI
1-888-WYO-MCAD or 1-888-996-6223
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