Contact Us
Atrezzo Provider Portal Assistance
For Atrezzo provider portal login support or related inquiries please visit: https://atrezzohelp.acentra.com/
State and Federal Partnerships
For state and federal partnership opportunities, please contact Creighton Carroll, Senior Vice President, State Business Development: creighton.carroll@acentra.com
Inquiries for Specific Government Programs
Find direct contact information for your specific government program. (If you don't see what you are looking for, please fill out the form at the bottom of the page.)
Department of Labor, Office of Workers’ Compensation Programs
Contact Us
Medical Bill Processing Portal
https://owcpmed.dol.gov/portal/
Division of Federal Employees' Compensation (DFEC)
844-493-1966
Division of Energy Employees Occupational Illness Compensation (DEEOIC)
866-272-2682
Division of Coal Mine Workers’ Compensation (DCMWC)
800-638-7072
Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO)
HRSA: Health Resources and Services Administration
TRICARE
Information for Patients: About TRICARE
TRICARE West
Humana Military: TRICARE East
Appeals Inquiries
If you have a question regarding an appeal, please contact our Beneficiary Helpline. To find contact information for your area, please click here.
Vendor and Subcontractor Onboarding
Vendors and subcontractors are required to have an approved business partner profile in Acentra Health’s Contract Lifecycle Management system. Please click here to access the link to the Business Partner Onboarding Form and complete the required information using “vendor” in the Entity Relationship drop down field. Further instructions are linked in the form.
Compliance Inquiries
Do you have a compliance concern? Please contact us to share your concerns confidentially. To report a compliance inquiry or incident, you can reach us by email at compliance@acentra.com or at our hotline at 1-844-945-0211.
SMS SERVICES
The Company may, from time to time, offer services that allow you to opt in to receive SMS messages. If you opt in to receive such services, you can choose what notifications you want to receive, and you may opt out of some or all services at any time by texting “STOP” or by sending message to compliance@acentra.com with the mobile number you registered with the service, your name and a request to stop receiving messages. If your mobile device is equipped with GPS capabilities, it may be possible for the Company to track your location. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Consult your plan or carrier for details.