Welcome to Atrezzo Provider Portal Help

On this page, you will find user guides, quick tips, and training videos for help with the Atrezzo Provider Portal. Have a quick question, visit the FAQ page for answers to frequently asked questions. Still not finding what you need, select Contact Us to find the Customer Support Team that can assist with providing technical support and answer process related questions.

Provider Portal Training

FAQ

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Nebraska Providers

Password Help

Provider Portal Admin

Quick Steps

User Guides

Videos

Atrezzo Portal MultiFactor Registration and Login Process – Current Portal Users

Instructions for initial and subsequent logins as a current Atrezzo user

File type: .pdf

Atrezzo Portal MultiFactor Registration and Login Process – New Portal Users

Instructions for initial and subsequent logins as a new Atrezzo user

File type: .pdf

Atrezzo Provider Portal Highlight Reel

This video will provide a high level overview of the provider portal functionality

File type: .mp4

Atrezzo Provider Portal Utilization Management User Guide

This is a comprehensive user guide including all system functions for the provider portal

File type: .pdf

How to Add a User

File type: .pdf

How to Add Additional Clinical Documentation

File type: .pdf

How to Add Additional Providers

File type: .pdf

How to Add Chrome Browser

File type: .pdf

How to Change Context for Multiple Provider Locations

File type: .pdf

How to Clear Browser History in Chrome

File type: .pdf

How to Clear Browser History in Edge

File type: .pdf

How to Complete a Saved Request

File type: .pdf

How to Request a Reconsideration

File type: .pdf

How to Request Authorization Revision

File type: .pdf

How to Request Peer to Peer

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How to Reset Password or Unlock Account

Use this quick reference guide for steps to reset your Atrezzo Provider Portal password.

File type: .pdf

How to View Case Summary

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How to Review Notes

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How to Update User Profile

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How to View a Determination Letter

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How to View Action Buttons within a Case

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How to View Messages in Message Center

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How to Reset User’s MFA

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Provider Portal Registration Overview

Learn what the Atrezzo Provider Portal is and how to navigate the administrative functions.

File type: .pdf

Nebraska Medicaid Atrezzo Provider Portal Administrator Training

For Nebraska Medicaid Providers: A video guide on how to register for the portal and all administrator functions.

File type: .mp4

Nebraska Medicaid Atrezzo Provider Portal System Training

for Nebraska Medicaid Providers: A video guide on all system functions

File type: .mp4

Provider Portal Admin – How to Add & Manage Users

This video will provide the steps to add new users and how to manage those users. This function is visible to provider portal admin user roles only.

File type: .mp4

Atrezzo Provider Portal Assessment User Guide

This is a comprehensive user guide including all system functions for the assessment module within the provider portal (such as PASRR submissions).