Atrezzo Help Contact
Who to contact?
All questions regarding the Atrezzo Provider Portal or contract requirements for your requests, cases, or procedures should be directed to your contract specific contact support center. Expand the ribbons below to find contact information and your state or contract's direct contact information.
California Inpatient Psychiatric Hospital Concurrent Review (CalMHSA)
Phone: 866.449.2737
Email: CAreviews@acentra.com
URL: calmhsa.acentra.com
California PASRR
Phone: 888.201.0614
Email: CAPASRR@acentra.com
URL: capasrr.acentra.com
Colorado PAR
Phone: 720.689.6340
Email: COproviderissue@acentra.com
URL: hcpf.colorado.gov/par
Florida APD UR/CSR
Phone: 888.305.6377
URL: floridaicf-csr.acentra.com
Florida Preadmission Screening and Resident Review (PASRR)
Phone: 866.880.4080
Email: FLPASRRMIQuestions@acentra.com
URL: flpasrr.acentra.com
Hillsborough County Health Care Plan (HCHP)
Phone: 866.495.8388
Email: HCHCPproviderIssues@kepro.com
URL: hchcp.acentra.com
Indiana Medicaid FFS
Phone: 866.725.9991
Email: INPriorAuthIssues@acentra.com
URL: INmedicaidFFS.acentra.com
Maine Administrative Services Organization (ASO)
Phone: 866.521.0027
Email: ProviderRelationsME@acentra.com
URL: me.acentra.com
Minnesota Department of Human Services
Phone: 866.433.3658
Email: MNproviderissues@acentra.com
URL: mhcp.acentra.com
Mississippi Department of Child Protective Services
Phone: 833.476.1546
Email: MDCPS@kepro.com
URL: mdcps.kepro.com
Mississippi State and School Employees' Health Insurance Plan
Phone: 888.801.1910
Email: MSUM@acentra.com
URL: mississippishp.acentra.com
National Elevator Industry Health Benefits
Phone: 800.634.4832
Email: NEIHBP@acentra.com
URL: neibenefits.acentra.com
Nebraska Preadmission Screening and Resident Review (PASRR)
Phone: 833.840.9945
Email: NEPASRR@acentra.com
URL: nepasrr.acentra.com
New Hampshire Preadmission Screening and Resident Review (PASRR)
Phone: 844.526.4480
Email: NHreviews@acentra.com
URL: nh.acentra.com
New Mexico Medical Insurance Pool
Phone: 844.547.4255
Email: nmmip@acentra.com
URL: nmmip.acentra.com
New York Preadmission & Mental Health Evaluations
Phone: 888.612.1851
Email: TAH_Assessments@kepro.com
URL: NYassessments.acentra.com
North Dakota Department of Human Services
Phone: 844.396.9569
Email: ndumnurses@acentra.com
URL: nddhs.acentra.com
South Carolina Department of Health and Human Services
Phone: 855.326.5219
Email: SCproviderissues@acentra.com
URL: scdhhs.acentra.com
The Funds - United Mine Workers of America Health and Retirement Funds
Phone: 800.292.2288
Virginia Department of Medical Assistance Services (DMAS)
Phone: 804.622.8900
Email: VAproviderissues@acentra.com
URL: vamedicaid.dmas.virginia.gov/sa
Washington PASRR
Phone: 833.436.8445
Fax: 844.445.2996
West Virginia Aged & Disabled Program
Phone: 844.723.7811
Email: WVADwaiver@acentra.com
URL: wvaso.acentra.com
West Virginia Behavioral Health & Socially Necessary Services
Phone: 800.378.0284
Email: WV_bh_sns@acentra.com
URL: wvaso.acentra.com
West Virginia I/DD Waiver Department
Phone: 866.385.8920
Email: WViddwaiver@acentra.com
URL: wvaso.acentra.com
West Virginia Nursing Facility (PAS)
Phone: 844.723.7811
Email: WVPAS@acentra.com
URL: wvaso.acentra.com
West Virginia Personal Care Services
Phone: 844.841.9874
Email: WVPersonalCare@acentra.com
URL: wvaso.acentra.com
West Virginia TBI Waiver Department
Phone: 866.385.8920
Email: WVTBIwaiver@acentra.com
URL: wvaso.acentra.com
West Virginia Medical/WVCHIP
Phone: 800.346.8272
Email: WVmedicalservices@acentra.com
URL: wvaso.acentra.com
West Virginia CSED Waiver Department
Phone: 844.304.7107
Email: WVcsedw@acentra.com
URL: wvaso.acentra.com
Contact the Training Team
If you have any questions about signing up for a training session, receiving system training, or if you are uncertain about who to reach out to, don't hesitate to contact our Training Team through email at training@acentra.com.