By Susan Baker, Executive Vice President and General Manager, Integrated Health Solutions An Expert’s Guide for State Medicaid Agencies Stakeholder engagement isn’t just a buzzword: it’s the starting point for any Medicaid agency seeking to make better, more informed decisions. Gathering and applying stakeholder feedback can ensure that an agency’s programs are effective, inclusive, and well-received.
By Susan Baker, Executive Vice President and General Manager, Integrated Health Solutions Strategies to Enhance Member Experience Through Proactive Communication & Cutting-Edge Support Solutions Effective customer service centers are vital for exceptional healthcare. When people have health concerns, the last thing they want to do is navigate a complex web of appointments, paperwork, and conversations. Medicaid members are no different.
By Susan Baker, Executive Vice President and General Manager, Integrated Health Solutions Ensuring Fairness in Healthcare to Address Social Determinants of Health Health equity is essential in Medicaid administration. However, delivering on it can be especially difficult in states like New York, Texas, and Florida. These states have large and diverse populations and face unique challenges related to race, ethnicity, socioeconomic status, and geographic location.
The Department of Health and Human Services in Michigan (MDHHS) needed to scale its Medicaid Management Information System (MMIS) platform and related business applications after Medicaid expansion and the Affordable Care Act.
Download Now: Wyoming MMIS Implementation Case Study Gain valuable insights from Wyoming's pioneering Medicaid Management Information System (MMIS) implementation. This case study highlights how the Wyoming Department of Health, in collaboration with Acentra Health, achieved a record-setting implementation, followed by CMS Certification with zero findings—an impressive outcome that underscores their meticulous planning and execution.
By Susan Baker, Executive Vice President and General Manager, Integrated Health Solutions Stress is a normal part of life, but when it becomes chronic stress can hurt your physical and mental health. Whether you’re working from home, in an office setting, or in the field, stress is proven to play a huge role in employee burnout, absenteeism, and other related workplace issues.
By Susan Baker, Executive Vice President and General Manager, Integrated Health Solutions Stress and burnout are the most common struggles for employees and a driving force of the current U.S. workplace mental health crisis. In recent years, burnout has emerged as one of the primary concerns among employees across various industries.
By Susan Baker, Executive Vice President and General Manager, Integrated Health Solutions
