
FAQs
Find answers to frequently asked questions.
Registration and Login
Once your Atrezzo Provider Administrator creates your account, the system will send an email with a link. Click the link to begin the multi-factor authentication registration process. Details on the registration process can be found in
Atrezzo Portal Multifactor Registration and Login Process - New External User.
General System Questions
Atrezzo will run on multiple internet browsers, including Google Chrome and Microsoft Edge. Internet Explorer is no longer supported by Microsoft and will not run the Atrezzo Provider Portal. There may be times when you need to clear your browser history to increase performance of the Atrezzo Provider Portal. How to Clear Brower History in Chrome or Edge will help with these steps.
Provider Admin Questions
This may happen if a user's contact information has changed or they didn't complete the MFA process within the allotted 2 day time period. From the setup page, locate the user under the correct provider. Click Reset Registration and confirm the change. This will send an email to the user allowing them to reset their MFA.
For more details, see How to Reset User's MFA.
To add a provider, click Register New Provider in the Setup tab. Follow the steps to find and select the appropriate provider. For more detailed instructions, please see How to Add Additional Providers.
Provider Group Admin | Group Admins are super users. They can add and manage users and additional providers for the provider group, as well as everything listed for Provider Staff Account users. |
Provider Admin | Provider Admins can add and manage users within the single provider they are associated with. They also have access to everything listed for Provider Staff Account users. Multiple admins can be assigned as needed for your organization. |
Provider Staff Account | Staff Account users can add authorization requests, view determination letters, obtain status updates, and message with the review team as needed. This is the default user role assigned when a new user is added. |
Provider Group Admin + Reports | Same as Provider Group Admin with access to contract specific reports included. |
Provider Admin + Reports | Same as Provider Admin with access to contract specific reports included. |
Yes. You can assign as many administrators as needed to help manage facilities.
Provider Group Administrators will have the ability to manage users for all providers in the group.
Provider Administrators will have the ability to manage users only for the providers they are assigned.