“We are delighted to partner with the North Carolina Department of Health and Human Services in creating a best-in-class experience for beneficiaries and providers in accessing long-term support services,” said Acentra Health CEO Todd Stottlemyer. “Acentra Health’s referral and request processing teams are highly skilled and receive intensive training on delivering person-centered interactions that help our state Medicaid agency clients accelerate better health outcomes for the populations they serve.”
Per the contracted scope of work, Acentra Health will partner with NCDHHS to streamline access to its LTSS programs in NC Medicaid Direct (non-managed care Medicaid). This will help reduce the length of time between initial intake and service enrollment for beneficiaries, leading to faster interventions and better overall health outcomes. Once complete, the individual programs will be branded as NCLIFTSS, which will simplify enrollment and access to services. NCLIFTSS will include:
Acentra Health will process NCLIFTSS referrals, conduct assessments and eligibility for program enrollment and utilization, perform quality assurance reviews, staff a dedicated beneficiary/member LTSS resource line, and perform outreach to under-served LTSS beneficiaries. The company will also develop provider training that drives enhanced quality and improves outcomes.
“Acentra Health has over three decades of experience providing assessment and eligibility services for state Medicaid programs and today processes and manages over 700,000 referral requests annually,” said Meghan Harris, Acentra Health’s President and Chief Operations Officer. “We look forward to working with NCLIFTSS to improve care quality and enhance outcomes for North Carolinians needing long term services and supports.”